Returns + Exchanges

30-day return window

You may request a return for eligible standard, unframed artwork within 30 days of delivery. Contact artopiapainting@outlook.com before sending the artwork back. Unauthorized returns may not be accepted.

Return eligibility

The artwork must be unused, undamaged, and returned in its original protective packaging. Custom-size, custom-color, personalized, commissioned, and framed or ready-to-hang works are made specifically for the buyer and are not returnable for change-of-mind reasons.

Return shipping

For a non-quality return, the buyer is responsible for return shipping and safe packaging. We recommend a tracked and insured service because the buyer remains responsible for the artwork until it reaches the approved return address.

Damaged, defective, or incorrect orders

Contact us promptly with your order number and clear photos of the artwork, packaging, and shipping label. After review, we will arrange a suitable remedy such as repair, replacement, or refund. Do not discard the packaging until the case is resolved.

Refunds

Approved refunds are issued to the original payment method after the returned artwork has been received and inspected. Your bank or payment provider may require additional processing time.

Exchanges

Exchange availability depends on the artwork and order type. Contact us before returning an item so we can confirm the available options.